FAQ

All orders ship within 1-2 business days from the date of your order confirmation unless otherwise stated on the product details. All orders received before 12pm EST will be processed same day; any orders placed after 12pm EST will be processed on the following business day. Orders placed Friday after 12pm EST will ship the following Monday.

HOW DO I TRACK MY ORDER?

If you have an account with us, log in to your account. Go to “My Orders” and click “View Order.” Then click “Track Your Order” and a pop-up will appear with a tracking link.

If you don’t have an account with us or have not received an order confirmation email please contact support@ongxks.com  with your order number, billing last name, and email address or zip code.

HOW DO I CANCEL OR CHANGE MY ORDER?

We are not able to make any changes to an order or cancel it once it has been placed. 

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

All exchanges must be made within 30 days of purchase for a full refund. Exchange items must be in the exact same condition as they were received.

Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit.